Increase your sales based on certified customer referrals...
Enter the Luxury Institute's LISCA CERTIFICATION PROGRAM (LISCA - Luxury Institute Seal of Customer Approval)
LISCA - tells you HOW your OWN CUSTOMERS feel you are doing... LISCA - tells you IF your OWN CUSTOMERS are WILLING TO RECOMMEND your firm to friends and peers...
The Luxury Institute Seal of Customer Approval (LISCA) program is offered to luxury goods and services firms by the Luxury Institute, an impartial and independent global body.
Benefits of going through the LISCA Certification Process
Consumer ratings and comments give you a candid, actionable view of how your customers perceive you
Enables you to pinpoint critical areas of focus for continuous improvement
Establishes clear and measurable baseline and ability to benchmark performance by location annually
Participation maintains the full confidentiality of your customer information
Benefits of ACHIEVING the LISCA Certification
Increase sales by achieving referrals from certified customer reviews
Signifies that your company is a "best in class" purveyor based strictly on your own customer's willingness to recommend you (Customer Recommendation Metric) as measured by an impartial body (the Luxury Institute)
Certifies that a significant majority of your current customers: approve highly of your customer experience AND are willing to recommend you to their peers
Validates quantitatively that your company has earned the Seal of Customer Approval
Reassures customers and prospects that certification is current, valid, and reliable
Promotion Benefits of LISCA Certification
Upon achieving official certification from the Luxury Institute, your firm will receive:
Permission to use Certification and logo for marketing, advertising, promotional and public relations communications
Recognition on one or more Luxury Institute websites for one year
Press release announcing that you have achieved the certification approved by Luxury Institute and released by your company
Recognition in the Luxury Institute's Wealth Report newsletter
Seal of Approval Logo for one year
Framed Award Certificate
How It Works
Luxury Institute conducts a study by confidentially and randomly verifying and then surveying your customers (as you provided to us)
Luxury Institute analyzes survey results and determines specific level of customer recommendation achieved
Your firm receives FULL SURVEY RESULTS in PowerPoint and Excel formats
Your firm has the option to have a conference call with Luxury Institute to review full results and share key learnings from customers
Your firm receives appropriate LISCA certification designation (based on customer recommendation metrics)
Certification is valid for 14 months from the date of official issuance of certification notice document
Achieving the PLATINUM PURVEYOR LEVEL means that 86-100% of your surveyed customers are willing to recommend you
Achieving the GOLD PURVEYOR LEVEL means that 70-85% of your surveyed customers are willing to recommend you
To learn more about the LISCA certification program, please contact us
