Products & Services
As the “voice of the high net-worth consumer”, the Luxury Institute provides a variety of research-based products and services to both sides of the industry – the luxury goods and services firms who sell to consumers as well as to the agencies and organizations that serve those luxury brands. The Luxury Institute's products and services offering consists of three key pillars: Luxury Brand and Industry Data, Luxury CRM Consulting Services, and Luxury Educational & Professional Groups.
Please click on a link below for more detailed information.
Luxury Brand Research (Syndicated and Custom): 2012 Research Calendar Now Available
Luxury Brand Status Index (LBSI) – Independent affluent consumer ratings on luxury brand equity
Luxury Customer Experience Index (LCEI) – Impartial wealthy consumer ratings on luxury brand customer experience and experience-driven metrics
Custom Research – The Luxury Institute can develop custom qualitative and quantitative research to fit your firm's needs
Luxury Industry Data
WealthSurveys – Topical research surveys providing insights on high net-worth consumer attitudes and behaviors. Access to these reports is available to LuxuryBoard.com members.
The Wealth Report Newsletter – Timely proprietary news and insights about the luxury industry and high net-worth consumers. Access to these reports is available to LuxuryBoard.com members.
White Papers – Complimentary independent and objective White Papers on luxury industry benchmarks and trends
Luxury Consulting Services
Luxury CRM – Services to enhance your brand's customer-centric marketing strategy, experience, and profitability
Luxury Educational & Professional Groups
LuxuryBoard.com Membership – Online research portal for luxury goods and services professionals and the individuals at firms that serve them. Provides 24/7 access to a dynamic library of independent and impartial market and business intelligence, including the Wealth Report Newsletter and WealthSurveys.
Luxury CRM Association (LCRMA) Membership – Organization of global luxury CRM practitioners dedicated to building Customer-Centric Enterprises through primary research, educational events, networking and conferences. Membership required.
Additional Services
Speaking Engagements – Book the Luxury Institute for annual meetings, seminars, or custom training