Today, we are the world's most trusted luxury and premium goods and services consulting firm comprised of the largest global network of luxury experts. We have conducted more quantitative and qualitative research on affluent consumers than any other entity. This knowledge has led to the development of our scientifically proven high-performance training system that dramatically improves culture, sales and profits. Over the last 16 years, we have served over 1,000 luxury and premium goods and services brands.
On July 23, 2018 we announced the rapid scale-up of our Global Luxury Expert Network (GLEN). GLEN is a global community of hundreds of elite senior luxury and premium goods and services experts who conduct value-added consulting projects for small, medium and large luxury and premium brands across dozens of categories.
Seeking experts for a new project? Contact us to learn how we can help.
Interested in becoming a member of GLEN? Apply now!
In 2018 we released our innovative 2018 Emotionally Intelligent Brand Index, featuring annual rankings and ratings for leading luxury categories by affluent U.S. consumers. Categories released thus far include technology brands (Amazon, Google, Apple, Samsung, etc.), multi-brand retailers (Nordstrom, Bergdorf Goodman, Saks Fifth Avenue, etc.), women's fashion brands (Chanel, Louis Vuitton, Hermes, Stella McCartney, etc.), and consumer retail banks (Chase, Bank of America, Wells Fargo, etc.).
All Emotionally Intelligent Brand Index category reports are available for purchase. Contact us to acquire!
We serve every client with the purpose to demonstrate our expertise, deep empathy, trustworthiness and generosity in every interaction.
We, at the Luxury Institute, strive to live and practice these pillars daily. We fundamentally believe that all human beings have the desire and capacity to transform themselves into individuals with exceptional expertise of their profession combined with emotional intelligence skills. Our ultimate objective and passion is to help organizations, executives, managers and front-line professionals to live their lives with high humanity and high-performance resulting in deep, lasting business and personal relationships.
milton Pedraza, CEO
MILTON PEDRAZA (RIGHT) WITH ‘GOOD TO GREAT’ CO-AUTHOR DR. JERRY PORRAS (LEFT) AT STANFORD BUSINESS SCHOOL
Over the last 16 years, we have served over 1,000 luxury and premium goods and services brands. Throughout the years, we have established deep relationships with top-tier brands and their esteemed leaders. Here is a sample of recent clients.
consulting: global luxury expert network (GLEN)
"Thank you for such a wonderful Retail Expert Workshop. I am so excited to bring the findings to our Global HQ team so they can see the wonderful experts you recruited and helpful stories you elicited through great facilitation." -Senior Manager Product Innovation, Global Brand
Luxury Intelligence: Quantitative + Qualitative Research
"The Luxury Institute's tracking of luxury hotel brands is paramount to our business. They provide unique, data rich reporting on the state of our and our competitors' position with luxury consumers." -Vice President, Global Marketing, Hilton Worldwide
HIGH PERFORMANCE TRAINING SYSTEM
"Through the Luxcelerate process, I achieved a +101% increase in sales in 6 months; I love that! However, what I love most is that while I have better and more client relationships at work, I have seen significant improvement in my personal life and the relationships I have with my family and friends. To me, that's what this is all about." -Sales Professional, Gucci in Beverly Hills
Engagements: Presentations + Interactive Workshops
"You were such a hit at our Thought Leader Council Meeting! I can't thank you enough. You gave the attendees an 'outside but inside' view on the client experience and shared perspectives that will broaden in some cases and reaffirm in others how they best respond to managing relationships going forward. On top of it, Milton, you are delightful, passionate and truly expert, generous and trustworthy." -Executive Director, Family Office Exchange
June 2018: THE FUTURE OF WORK MANIFESTO: SELF-MANAGEMENT AND EMOTIONAL SELF-MASTERY
In our latest white paper, we collaborate with organizational change consultant and Beyond Empowerment author, Doug Kirkpatrick.
Industry Partners + EVENTS
UBS Building, 1285 Avenue of the Americas
Join senior executives at the Luxury Marketing Forum 2018 conference, an event hosted Wednesday, September 26 by Luxury Daily that is designed to offer marketing strategy, advice and best practice as consumers increasingly exert control over marketing messaging and receptivity, thus evolving perception of the brand. The theme of this year’s event is 3D: Digital, Dialogue and Data.
Convene Conference Center: 32 Old Slip, NEw york
Contact Luxury Institute to receive a 20% discount on your pass. Available for brands only, not suppliers or vendors.
Luxury Interactive was created in 2007, in response to a tremendous growth opportunity in the luxury space, and a widening gap of understanding how luxury companies can fully take advantage of opportunities in the digital marketplace. For the past 10 years, we have built a loyal audience, where 300 executives gather to network and share their insights into challenges and opportunities in digital and online. Curated to your needs, Luxury Interactive provides you with real stories of how luxury is created and how it can help you.